AMACOM - Powerful Phrases for Dealing with Difficult People, 2014 Edition

AMACOM - Powerful Phrases for Dealing with Difficult People, 2014 Edition

In Powerful Phrases for Dealing with Difficult People, you'll find the tools that will enable you to develop the skills to handle any type of conflict with any person. You'll learn how to gain the cooperation of coworkers who are know-it-alls, meeting monopolizers, and people who send excessive emails. You'll learn how to communicate effectively with a boss who may be abusive, egotistical, micromanaging, or noncommunicative. And, when you cause a problem, you'll learn how to quickly recover, regroup, and work to successfully resolve the issue and reconcile the relationship.
In this book, you'll learn how to use over 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. You'll become familiar with the five-step process to resolve conflict of any kind. In addition, you'll develop the ability to work through problems with 30 types of difficult behaviors and personalities.
Powerful Phrases for Dealing with Difficult People will be your guide when you encounter problems with your employees, colleagues, or bosses. You'll be able to specifically identify the behaviors and personality types that are problematic for you. You'll build your confidence to handle any type of conflict with any person, whether you have a problem with someone or another person has a problem with you. It's the book that will provide you with the skills to enter into a productive dialogue and resolve any problem quickly.
Powerful Phrases for Dealing with Difficult People will enhance your communication skills, improve your leadership skills, and increase your assertiveness skills. When you develop these skills, you'll be seen as a person who connects successfully with others. And that is going to strengthen all of your work relationship.