Conflict Resolution at Work For Dummies

The easy way to maintain healthy and productive working relationships

Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that's easy to understand and ready for you to apply right away.

Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro

Rediscover communication — find out how body language, tone of voice, emotions, and filters impact the ability to communicate

Practice good self-awareness — understand how ignoring a problem, misinterpreting employees' needs, and creating muddy expectations contribute to conflict

Know how to address conflict — learn how to choose the optimal time and place to discuss problems and address employees

Resolve a conflict between two or more employees — get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress

Help yourself during conflict — learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions

Open the book and find:

The right way to manage conflict within a team

Advice on when to tackle issues and when to hold back

Practical guidance on developing solutions and agreements

Ways to address just about any issue you'll face

Tips on keeping your team focused and productive during conflicts

When to use internal resources like Human Resources and when to turn to outside experts

Paperback: 360 pages
Publisher: For Dummies (December 30, 2009)
Language: English