Customer Service- A Practical Approach, 6E [PDF] [StormRG]

Author: Elaine K. Harris
Paperback: 192 pages
Publisher: Prentice Hall; 6 edition (January 15, 2012)
Language: English
ISBN-10: 013274239X
ISBN-13: 978-0132742399
Format: Retail PDF
Reader Required: Adobe Reader, Foxit, Nitro, Adobe Digital Editions

Note: This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book.

Tested on the above readers with no problems on laptop and Android tablet.
Don't hesitate to PM me if you have any questions or problem with the download, as comments on the torrent are easy to miss. Please allow a couple
seconds for the seedboxes to kick in, then it should move pretty quick.
Hope it helps in your studies. Go for it! :D



The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.