Dealing with People You Can't Stand How to Bring Out the Best in People at Their Worst, 3rd Edition by Rick Brinkman, Rick Kirschner

Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.