Driving Digital: Microsoft and Its Customers Speak about Thriving in the E-Business Er

Driving Digital is loaded with both inspiration and pragmatic advice for anyone who recognizes that extraordinary gains are already being made by fully integrating technology into the workplace, but who still lacks the know-how--and perhaps the motivation--to get it accomplished. Robert McDowell, a vice president at Microsoft, uses best practices from wired operations like Marriott International, the city of Charlotte, North Carolina, and his own employer to flesh out its theme: using technology as a strategic weapon.

McDowell's underlying message is that company leaders must truly be computer literate in order to drive their cultures in that direction and realize the benefits. He explains ways this is happening today, emphasizing that the most effective programs are implemented by business staffers, rather than IT, because they make related decisions and are ultimately accountable for them. He describes specific improvements, such as reducing red tape (for example, by transferring common forms to user-friendly electronic versions available through a company intranet) and upgrading vendor relations (by literally bringing them on board through alliances and strategic partnerships).

Recommended for business leaders who know what they must do, technologically, but who still need a swift kick in the right direction to get it done. --Howard Rothman