Guide to Computer User Support for Help Desk , 2013[Epub]~Storm~

Guide to Computer User Support for Help Desk and Support Specialists
Author: Fred Beisse
Published: March 26 2012
Publisher: Course Technology; 5 edition
ISBN: 978-1133187820
Format: Retail PDF
Reader Required: Adobe Reader, Adobe Digital Editions

Tested on the above readers with no problems on laptop and Android tablet.
Don't hesitate to PM me if you have any questions or problem with the download, as comments on the torrent are easy to miss.
Please allow a couple seconds for the seedboxes to kick in, then it should move pretty quick.
Enjoy! :D






Book Description

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.