Package RStickets pro 2.0.0 Rev6 for Joomlaseeders: 0
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Package RStickets pro 2.0.0 Rev6 for Joomla (Size: 696.97 KB)
Description
RSTickets! Pro is a powerful customer support gateway / ticketing system, complete with staff groups, departments and custom fields per each department.
Specs » Compatible with Joomla! 2.5 and 3.x » PHP 5.2 or higher required Highlights » Manage your customers' issues through the frontend or the backend. » Create custom fields - choose if they are mandatory or not, personalize validation messages, add custom HTML attributes. » Customize each department - setup custom fields, change email address, notify other emails, » Spam protection - protect the submission form with either the built-in CAPTCHA or ReCAPTCHA. » Total control - Assign staff members to multiple departments, create groups that your staff members belong to. » Customizable statuses - create any number of custom statuses on top of the built-in ones (open, on-hold, closed). » Priority levels - by default low, normal and high. Add any number of priorities you want! » Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent. » Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member. » Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket. » Knowledgebase - add articles & categories as resources for your clients to use. » Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets. » Customize email messages - each email message sent by RSTickets! Pro can be customized. » Avatars - Gravatar, Community Builder, JomSocial, Kunena. » Three ways to view a ticket - plain (all information on the page), accordion or tabs (relevant information separated). » Ticket subjects - choose either predefined subjects or allow customers to enter their own subject. » Predefined searches - create quickly accessible links for your most common searches. Menus » Dashboard » Tickets » Submit a ticket » Knowledgebase - Single Article » Knowledgebase - Layout Sharing Widget |