BUSINESS ETIQUETTE PHONE EMAIL AND TEXT TUTORIAL

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Added on July 2, 2015 by BarCraftin Other > Tutorials
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BUSINESS ETIQUETTE PHONE EMAIL AND TEXT TUTORIAL (Size: 290.03 MB)
 01_01-Welcome.mp48.3 MB
 02_01-Understanding common etiquette practices in subjects, greetings, and signatures.mp421.44 MB
 02_05-Understanding when and how to reply to an email.mp420.77 MB
 02_04-Understanding autoresponder emails and receipt acknowledgments.mp416.61 MB
 02_03-Understanding etiquette when replying to an email, using CC, BCC, and Reply All.mp416.25 MB
 02_02-Understanding etiquette within the body of an email.mp411.7 MB
 03_01-Understanding common etiquette practices in text message content.mp417.76 MB
 03_02-Understanding etiquette when replying to a text message and appropriate expectations.mp412.2 MB
 04_02-Understanding the proper elements and etiquette in a business letter.mp423.92 MB
 04_03-Understanding etiquette in some of the most common written relationshipbuilding...20.82 MB
 04_01-Understanding etiquette in some of the most common written business communications.mp416.63 MB
 05_02-Understanding common etiquette practices when leaving a voicemail message.mp427.15 MB
 05_01-Understanding common etiquette practices during a phone call.mp422.61 MB
 05_04-Understanding when and what to say during a phone call.mp422.45 MB
 05_03-Understanding etiquette and best practices with your voicemail greeting.mp422.14 MB
 06_01-Review of concepts.mp49.27 MB


Description

Phone, email, or text? Learn what communication method
to use when. Suzanna Kaye starts with email, explaining
everything from setting up signatures to striking the right
tone. She also explains how to best use autoresponders
acknowledge receipt of an email, and follow up on
unanswered email. The lessons help viewers evaluate their
own email communications, ensuring that the recipients
won't misinterpret them in any way

Next up is text etiquette, including what and what not to
say in a text message. Suzanna then looks at common
business communications like letters, requests for payment
and thank-yous, and how to make action items communicate
the right level of urgency

Finally, the course covers phone etiquette, including proper
greetings, voicemails, out-of-office messages, and
essential phone behavior

Topics include:

* Understanding subject, greeting, and signature etiquette

* Using CC, BCC, and Reply All

* Text messaging etiquette

* Writing business letters

* Leaving voicemail
* Understanding what to say over the phone

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BUSINESS ETIQUETTE PHONE EMAIL AND TEXT TUTORIAL