Lynda - Having Difficult Conversations_Sin

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Added on July 9, 2016 by Sinin Other > Tutorials
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Lynda - Having Difficult Conversations_Sin (Size: 1.4 GB)

		00_01_WL301_Welcome.mp4	5.89 MB
		00_02_MM30_Effective.mp4	44.82 MB
		00_03_MM30_Getting.mp4	19.09 MB
		01_01_MM30_Difficult.mp4	18.14 MB
		01_02_MM30_Matrix.mp4	42.71 MB
		01_03_MM30_GoBadly.mp4	23.64 MB
		01_04_MM30_Pathway.mp4	37.89 MB
		01_05_MM30_Four.mp4	27.03 MB
		02_01_MM30_Tipping.mp4	39.08 MB
		02_02_MM30_Underneath.mp4	39.18 MB
		02_03_MM30_Meaning.mp4	42.79 MB
		02_04_MM30_Ladder.mp4	39.47 MB
		03_01_MM30_Goal.mp4	30.14 MB
		03_02_MM30_Assess.mp4	33.7 MB
		03_03_MM30_Climb.mp4	28.62 MB
		03_04_MM30_Hijack.mp4	42.3 MB
		03_05_MM30_Triggers.mp4	45.42 MB
		03_06_MM30_Judgements.mp4	47.08 MB
		03_07_MM30_Reframing.mp4	40.1 MB
		03_08_MM30_Owning.mp4	39.02 MB
		04_01_MM30_Prepared.mp4	44.97 MB
		04_02_MM30_Invitation.mp4	46.92 MB
		04_03_MM30_Responsible.mp4	40.79 MB
		04_04_MM30_Share.mp4	38.69 MB
		04_05_MM30_Experience.mp4	38.98 MB
		04_06_MM30_Perception.mp4	61.45 MB
		04_07_MM30_Solution.mp4	49.27 MB
		04_08_MM30_OffTrack.mp4	64.65 MB
		04_09_MM30_BadNews.mp4	40.68 MB
		05_01_MM30_Action.mp4	44.84 MB
		05_02_MM30_Aknowledge.mp4	40.32 MB
		05_03_MM30_NotWorking.mp4	51.49 MB
		06_01_MM30_Receiving.mp4	44.67 MB
		06_02A_MM30_Feedback.mp4	49.05 MB
		06_02_MM30_Facilitate.mp4	40.3 MB
		06_03_MM30_NextSteps.mp4	45.63 MB
		HDC_Course_Outline.pdf	635.39 KB
		HDC_Exercise_Guide.pdf	797.34 KB

Description

Course description:

Leadership coach and lynda.com director of learning and development Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.

Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.

Course outline:

Introduction 6m 47s
1. Understanding Difficult Conversations 15m 16s
2. The Buildup Phase 16m 16s
3. The Reflection Phase 30m 10s
4. The Conversation Phase 39m 29s
5. The Follow-Through Phase 12m 36s
Conclusion 16m 34s

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1.4 GB

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Lynda - Having Difficult Conversations_Sin